Mastering Communication: Four Frameworks for Building Stronger Relationships with Clients and Teams

Description

Communicating effectively isn’t hard. It just takes an intentional focus on the important tenets of communication. By using practical frameworks — four easy-to-remember acronyms — you can improve your ability to communicate effectively and build stronger bonds with clients and team members.

By putting these frameworks to use, you can improve interactions with others, build trust, and drive better outcomes for yourself, your clients, and your team.

Tune in to learn:

• why communicating can be difficult and how these difficulties can be overcome
• the five tenets of active listening
• proven frameworks for active listening, talking to clients, addressing customer service needs, and delivering and receiving actionable feedback